The Technical College System of Georgia Guarantee
As a demonstration of our confidence in the quality of our Technical College programs, the Department of Technical and Adult Education warrants every graduate of our Technical College programs offering a technical certificate of credit, diploma, or associate degree as follows:
The warranty guarantees that the graduate has demonstrated the knowledge and skills and can perform each competency as identified in the industry-validated Standard or Program Guide. Any program graduate who is determined to lack such competence shall be retrained at no cost to the employer or the graduate for tuition or instructional fees.
A claim against the warranty may be filed by either an employer in conjunction with a graduate or a graduate if the individual is unable to perform one or more of the competencies contained in the industry-validated Standard or Program Guide, including failure to pass a State of Georgia required licensing examination.
This warranty is applicable only to graduates of a technical certificate of credit, diploma, or degree program who entered the program subsequent to the mandated standards implementation date.
The warranty shall remain in effect for two years immediately following the date of graduation and shall be honored by any Technical College that offers the program from which the individual graduated.
This warranty shall be issued in writing to each graduate entering a program on or after the mandated standards implementation date for the applicable program standard.
To inquire or file a claim under this warranty, employees or employers may call the Vice President for Instructional Services.
Claim Report Procedures
The Department guarantees that graduates of its Technical Colleges have demonstrated proficiency in those competencies defined by the Industry Technical Committee and included in the approved state curriculum standards. Should any student within two years of graduation not be able to perform one or more of the competencies contained in the industry-validated Standard or Program Guide, including failure to pass a state required licensing examination, the Department agrees to provide specific retraining at any Technical College offering the program to the former student at no cost to the employer or graduate for tuition or instructional fees.
Implementation of a claim shall follow the procedures as outlined below:
1) The employer in conjunction with a graduate shall contact the Technical College to discuss the need for retraining.
2) The Technical College representative shall analyze the claim request, complete a warranty claim report after consulting with the employer in conjunction with the graduate, and shall inform the employer and the graduate of the action to be taken.
3) If the Technical College processing the claim is not the college from which the student graduated, the graduating college shall be notified of the warranty claim, the services to be provided, and the institutional costs incurred during the retraining.
4) The Technical College processing the claim shall forward a warranty claim report to the Commissioner.