OTC Alumna and Business Owner Puts Customer Service First During Pandemic
Posted on Jul 22, 2020 at 12:07 PM
Jenae Davis Lynn, Ogeechee Technical College Cosmetology graduate (’01) and co-owner of 30 Volume Salon & Boutique in Statesboro, has re-opened her business by taking customer service and care to a higher standard during the pandemic.
After being forced to temporarily close her business in March, due to COVID-19 guidelines, Lynn was presented with the unique challenge of reopening a business that requires close contact and physical touch during a time where those two things are considered taboo.
“When COVID-19 hit our nation we were shaken to the core. We put our scissors down and walked away in fear of the health and wellness of ourselves and our clients,” she said. “It was extremely important to me that when we reopened that we were taking all necessary precautions to ensure our business was one that our clients felt safe in.”
In order to protect both client and stylist, the salon has significantly increased their sanitizing routines, staggered appointments, and is closely following CDC guidelines for proper wearing of PPE and social distancing when applicable.
Lynn said her “customer first” approach, that was central to her plan to reopen, was instilled in her at Ogeechee Tech and further nurtured by her time working with stylist William Hall in her first job at a small salon in Statesboro.
“Instructors at OTC pushed me above my natural skill level and talents by learning how to properly deliver what the client wanted,” she said. “While working with William I learned the artistry of putting the clients desires first. What they are comfortable with is what I was taught to deliver.”
The pandemic has been hard on many small business owners, and Lynn says that staff at Ogeechee Tech have remained in contact and that she is thankful to have the support of her stylist community.
Over the years, Lynn and the 30 Volume Salon & Boutique have been the recipients of several accolades. Not only has Lynn been recognized as one of OTC’s Distinguished Alumni (2016), but she has also been recognized as one of Statesboro Herald’s 20 under 40 (2012), and her salon has received “Best of” in several categories in local publications in recent years.
Lynn, who graduated from OTC in 2001, gained valuable experience working at Bob Steel Salon Aveda in Atlanta and brought that experience back to Statesboro to open up her salon in 2009. In 11 years, the salon has grown from three stylists to ten full-time stylists and two part-time stylists. Current OTC students are often employed to help serve clients as a part of the guest relations team.
If you’re interested in learning more about the Cosmetology program or one of the many other programs at Ogeechee Tech, visit www.ogeecheetech.edu/academics.
Ogeechee Technical College (OTC) is a unit of the Technical College System of Georgia. OTC provides student‐centered academic and occupational programs and support services at the associate degree, diploma, and certificate levels. OTC utilizes traditional and distance education methodologies in state-of-the-art facilities while supporting adult education, continuing education, and customized business and industry workforce training.
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